Privacy Policy

Privacy Policy for PureHerbWellness

Effective Date: August 4, 2025

1. Introduction

PureHerbWellness (“we,” “us,” or “our”) operates https://pureherbwellness.com/ (Link). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information globally. By using our website, you consent to the practices described herein. This policy complies with international regulations including GDPR, PIPL (China’s Personal Information Protection Law), CCPA, and other global privacy frameworks.

2. Data Controller Information

PureHerbWellness is a business entity registered in China:

[INSERT FULL COMPANY NAME HERE]
Room 12-6, 12th Floor, Science and Technology Incubation Park
(Cross-border E-commerce Industrial Park)
Huaihua International Land Port Economic Development Zone
Hunan Province, China

3. Information We Collect

3.1 Personal Information You Provide

When you interact with our services, we may collect:

  • Contact details (name, email, phone number)
  • Shipping/billing addresses
  • Payment information (processed securely by third-party gateways)
  • Communication content (messages via forms/chat)
  • User-generated content (text/images submitted)
  • Health-related information (when voluntarily shared for product inquiries)

3.2 Automatically Collected Information

Through cookies and tracking technologies:

  • IP address and device identifiers
  • Browser type and operating system
  • Usage patterns and page interaction data
  • Geolocation data (at country/region level)

3.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction status)
  • Shipping carriers (delivery confirmation)
  • Marketing partners (with user consent)

4. Legal Basis for Processing (GDPR/PIPL Compliance)

We process personal data under these legal frameworks:

  • Contractual Necessity: To fulfill product/service orders
  • Legitimate Interests: Website security, fraud prevention, service improvement
  • Consent: For marketing communications and non-essential cookies
  • Legal Obligations: Tax compliance and regulatory requirements

5. How We Use Your Information

We use collected information to:

  • Process and fulfill product orders
  • Respond to inquiries and provide customer support
  • Improve website functionality and user experience
  • Prevent fraudulent activities and enhance security
  • Comply with legal obligations (customs, tax, etc.)
  • Send service-related communications (order updates)
  • With consent: Send promotional offers (opt-out always available)

6. Data Sharing and Disclosure

We may share information with:

  • Service Providers: Payment processors, shipping carriers, IT security firms
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with mergers/acquisitions

We DO NOT sell personal data to third parties.

7. International Data Transfers

As a global business operating from China:

  • Data may be transferred to countries with different privacy laws
  • We implement SCCs (Standard Contractual Clauses) and other GDPR-compliant safeguards
  • For PIPL compliance: We conduct security assessments for cross-border transfers

8. Data Retention

We retain personal data:

  • For active customers: Until account deletion request + 3 years
  • Order records: 7 years for tax compliance
  • User submissions: 2 years unless longer retention required
  • Automated data: 26 months from last interaction

9. Your Privacy Rights

Depending on your jurisdiction, you may have:

  • Right to Access: Request copies of personal data
  • Right to Rectification: Update inaccurate information
  • Right to Erasure: Request data deletion (with exceptions)
  • Right to Restrict Processing: Limit how we use your data
  • Data Portability: Receive data in machine-readable format
  • Withdraw Consent: For marketing or non-essential processing

To exercise these rights, contact us at KleinMoretti002@gmail.com. We respond within 30 days and may require identity verification.

10. Cookies and Tracking Technologies

We use:

  • Essential Cookies: Necessary for website functionality
  • Analytical Cookies: Google Analytics to understand usage patterns
  • Marketing Cookies: Only with explicit consent

Manage preferences through our cookie consent banner. Most browsers allow cookie control via settings.

11. User-Generated Content

When you submit text/images via forms or chat:

  • We store this content to respond to inquiries
  • You retain ownership but grant us usage rights
  • Do not submit sensitive personal data in public areas

12. Children’s Privacy

Our services are not directed to individuals under:

  • 16 years (under GDPR)
  • 14 years (under PIPL)

We do not knowingly collect children’s data. Parents/guardians may contact us to remove such information.

13. Data Security Measures

We implement:

  • SSL/TLS encryption for data in transit
  • Secure server infrastructure with firewalls
  • Regular security audits and vulnerability testing
  • Access controls and staff training
  • Anonymization/pseudonymization where appropriate

14. Third-Party Websites

Our website may contain links to other sites. We:

  • Are not responsible for their privacy practices
  • Recommend reviewing their privacy policies
  • Do not endorse external content

15. Policy Updates

We may update this policy by:

  • Posting revised versions on this page
  • Changing the “Effective Date” at the top
  • Providing notice for material changes (via email or website banner)

16. Contact Information

For privacy-related inquiries or to exercise your rights:

17. Complaints

If unsatisfied with our response, you may lodge complaints with:

  • Your local data protection authority (GDPR)
  • Cyberspace Administration of China (under PIPL)
  • Relevant supervisory authority in your jurisdiction

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